Exchange & Return Policy
Given the unique nature of health foods and dietary supplements, and to ensure the health and safety of all our customers, we have established the following Exchange & Return Policy:
1. Returns for Non-Quality Issues 1.1 In accordance with relevant laws, regulations, and food safety considerations, health supplements/food items are classified as special commodities. Once sold, returns or exchanges are generally not accepted except for quality-related issues. 1.2 Requests for returns based on personal factors (including but not limited to: personal taste preferences, subjective feelings, perceived lack of efficacy, or results not meeting expectations) will not be accepted. 1.3 If you need to cancel an order due to personal reasons (e.g., ordering the wrong item), please contact our customer service to attempt a cancellation before the order status shows as "Shipped." Once the product has been dispatched, it cannot be canceled or returned.
2. Returns for Quality Issues 2.1 If the received product has quality issues (such as leakage due to damaged packaging, product spoilage, foreign objects, or expired items), please contact customer service within 14 days of signing for the package; please note that we do not accept returns for any products more than 14 days after the date of receipt. 2.2 Please provide the following information:
Your Order Number.
Clear photos/videos of the problematic product (e.g., the damage, the expiration date label).
If necessary, please retain the problematic product and its original packaging for inspection. 2.3 Once confirmed by our customer service, we will process a return or exchange for you. We will bear any shipping costs incurred during this specific process.
3. Non-Returnable Circumstances 3.1 Deterioration caused by improper use or storage by the consumer (e.g., failure to store away from light as instructed, or placing the product in a humid/high-temperature environment). 3.2 Products with anti-counterfeit codes: Once the code has been scratched or verified, the product is non-returnable. 3.3 Products that have been opened or used (except where opening was necessary to identify a quality issue). 3.4 Free gifts, trial samples, or clearance items clearly marked as "Non-Returnable" during promotional activities.
4. Refund Processing Once a return application is confirmed, the refund will be credited back to your original payment account. Please note that processing times may vary depending on your issuing bank or payment platform.
