Shipping Policy
Thank you for shopping at Health 3. To ensure your health products are delivered safely and promptly, please refer to the following shipping instructions:
1. Logistics Partners & Fees
We currently partner primarily with the following logistics company:
Logistics Partner: SF Express
Flat Shipping Fee: A shipping fee of HK$28 will be charged for orders with a total weight under 5kg.
Free Shipping Offer: Enjoy free shipping on all orders over HK$600. (Note: Free shipping is calculated based on the total order amount after deducting any used store credits, coupons, other discounts, and shipping fees.)
2. Processing & Delivery Time
Processing Time: Under normal circumstances, products will be dispatched within 3-5 working days after the order is confirmed (working days are Monday to Friday; shipments cannot be arranged on weekends or public holidays).
Shipment Notification: Once your order has been shipped, you will receive an email notification containing a "Logistics Tracking Number."
Special Notes:
During promotional periods, free shipping events, holidays, or extreme weather, orders may require longer processing times.
Once payment is completed, if you need to change the delivery address, phone number, or schedule a delivery time, please contact SF Express directly. Please note that SF Express may charge additional fees for these changes.
SF Express Customer Service Hotlines:
Hong Kong: (+852) 2730 0273
Macau: (+853) 2873 7373
Processing Time: Under normal circumstances, products will be dispatched within 3-5 working days after the order is confirmed (working days are Monday to Friday; shipments cannot be arranged on weekends or public holidays).
Shipment Notification: Once your order has been shipped, you will receive an email notification containing a "Logistics Tracking Number."
Special Notes:
During promotional periods, free shipping events, holidays, or extreme weather, orders may require longer processing times.
Once payment is completed, if you need to change the delivery address, phone number, or schedule a delivery time, please contact SF Express directly. Please note that SF Express may charge additional fees for these changes.
SF Express Customer Service Hotlines:
Hong Kong: (+852) 2730 0273
Macau: (+853) 2873 7373
3. Delivery Scope & Restrictions
Local Delivery: We deliver to most addresses in Hong Kong and Macau. Remote areas or outlying islands may have different delivery timeframes.
Cross-border Delivery: For deliveries to Mainland China or overseas, the recipient is responsible for any import duties, VAT, or customs clearance fees imposed by the destination country. Please verify local regulations regarding health supplement imports before placing an order.
Local Delivery: We deliver to most addresses in Hong Kong and Macau. Remote areas or outlying islands may have different delivery timeframes.
Cross-border Delivery: For deliveries to Mainland China or overseas, the recipient is responsible for any import duties, VAT, or customs clearance fees imposed by the destination country. Please verify local regulations regarding health supplement imports before placing an order.
4. Shipping Risks & Receipt Instructions
Accuracy of Information: Please ensure the recipient’s phone number and delivery address are entered accurately. If delivery fails or a package is returned due to incorrect information, SF Express may charge additional fees, and the cost of re-shipping will be borne by the buyer.
Inspection: Please inspect the package immediately upon delivery.
Exception Handling: If you find the packaging damaged, products leaking, or items missing, please note the abnormality on the courier receipt, take photos as evidence, and contact us within 24 hours.
Third-party Receipt: If a package is signed for by a building manager or at a collection point, it is deemed successfully delivered in good condition. Subsequent claims for damage will be difficult to process.
Refusal of Package: If a customer refuses to accept a package after it has been shipped, any additional costs and shipping fees incurred will be deducted from the refund. In cases where uncollected packages cause operational difficulties, this store reserves the right to refuse future transactions or cancel membership.
Accuracy of Information: Please ensure the recipient’s phone number and delivery address are entered accurately. If delivery fails or a package is returned due to incorrect information, SF Express may charge additional fees, and the cost of re-shipping will be borne by the buyer.
Inspection: Please inspect the package immediately upon delivery.
Exception Handling: If you find the packaging damaged, products leaking, or items missing, please note the abnormality on the courier receipt, take photos as evidence, and contact us within 24 hours.
Third-party Receipt: If a package is signed for by a building manager or at a collection point, it is deemed successfully delivered in good condition. Subsequent claims for damage will be difficult to process.
Refusal of Package: If a customer refuses to accept a package after it has been shipped, any additional costs and shipping fees incurred will be deducted from the refund. In cases where uncollected packages cause operational difficulties, this store reserves the right to refuse future transactions or cancel membership.
5. SF Self-pickup Service & Surcharges
To ensure the flow of shipments and service quality at service points, if you choose to pick up your package at an SF Business Station, SF Store, or SF Locker, please note the following "SF Stay" service fees:
SF Business Stations or SF Stores: If the package is not picked up within the first 2 days after the SMS or SFHK APP notification is sent, SF Express will charge a service fee of HK$10 per day thereafter (excluding Sundays and public holidays).
SF Lockers: If the package is not picked up within the first 24 hours after the notification is sent, SF Express will charge a service fee of HK$10 for every subsequent 24-hour period. (For details, please refer to the SF Express official website: SF Express Service Fees)
Additional Surcharges: SF Express may charge additional fees based on fuel, remote areas, or resource adjustments. These fees must be borne by the customer:
Fuel Surcharge
Remote Area Surcharge
Resource Adjustment Fee
